Information
We strive to provide a seamless shopping experience with transparent and customer-friendly shipping and return policies. Explore the details below to understand how we ensure your R&J Beauty Line products arrive safely and meet your expectations.
Frequently asked questions
We understand that clarity in shipping and returns is crucial for your peace of mind. Below are answers to some frequently asked questions designed to assist you with your R&J Beauty Line purchases.
What shipping options do you offer?
We offer Standard shipping (7-10 business days), Express shipping (3 business days), and International shipping (30 business days). Delivery times for international shipping may vary by location.
What is your return policy?
You can return items within 7-15 business days. Please note that wigs cannot be returned. Customers are responsible for return shipping costs. Contact us to initiate a return.
How are shipping costs calculated?
We offer free shipping on orders over $100.
Do you use eco-friendly packaging?
Yes, we use eco-friendly packaging to ensure your products arrive safely and in good condition while minimizing our environmental impact.
How do I initiate a return?
To initiate a return, please contact our customer service team through our website. They will guide you through the return process and provide you with the necessary instructions.
Are there any items that cannot be returned?
Yes, wigs are final sale items and cannot be returned due to hygiene reasons.
Who pays for return shipping?
Customers are responsible for paying the return shipping costs.
What if my order arrives damaged?
If your order arrives damaged, please contact us immediately with photos of the damaged packaging and products. We will work with you to resolve the issue promptly.
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